Drag in payroll deduction history and your commuter provider's balance report. Files auto-classify — no labeling required.
A benefits auditor reconciles your elections, deductions, deposits, and employee status across the entire window.
A line-by-line report with exact dollar amounts, plus an analyst walkthrough to explain every finding and answer your questions.
Our partner Alice remediates the leakage and moves you to automated commuter administration — so these gaps don't come back. No extra charge.
A group of active employees were enrolled on paper but had no deduction rows in payroll at all — their contributions simply never started. A second cluster were matched to payroll records but were being consistently under-deducted across pay periods. And after employees left, deposits continued flowing in for months before anyone caught it.
Alice worked directly with both the payroll platform and the prior provider to trace every dollar. Orphaned deductions were refunded through amended payroll runs; the provider re-deposited historical balances for enrollees with missing payroll records. Post-termination deposits were clawed back and returned.
Active employees with no deduction rows on file accounted for the bulk of the gap at $7,738. Post-termination deposits for departed employees contributed $1,715. Active employees matched to payroll but chronically under-deducted made up the remaining $143 — for a total of $9,596 recovered.
Three distinct failure modes were running in parallel. Fifteen active employees had $0 deductions for the entire audit window — enrolled on paper, contributing nothing. Twenty-six legacy enrollees pre-dated the company's payroll data window entirely, leaving years of undocumented gaps. And a cluster of terminated and under-deducted employees added further drift that had never been reconciled.
Alice identified each failure cluster independently and traced the root cause to a provider migration that left payroll mappings inactive. Retroactive corrections were applied per cluster: deductions were reinstated for active employees, historical gaps were reconstructed for legacy enrollees, and termination-date balances were reconciled and returned.
The 15 zero-deduction active employees accounted for $42,182. The 26 legacy enrollees outside the payroll data window contributed $28,052. Terminated and under-deducted employees made up the remaining $22,384 — for a total of $92,618 recovered across the full plan history.
Nine active employees had enrollment records showing commuter elections, but the deduction amounts flowing through payroll didn't match what the prior provider had on file. At the same time, 18 former employees had post-termination deposits still accumulating on the provider side long after their last day — money that should have been stopped and returned.
Alice negotiated bulk refund processing with the prior provider, corrected the payroll-to-provider mapping for the 9 active mismatches, and initiated clawback of post-termination deposits for all 18 former employees. Refunds were credited directly back through payroll.
The active employee mismatch across 9 employees totaled $18,113. Post-termination deposits for 18 ex-employees accounted for $11,119. Residual other gaps made up the remaining $1,893 — for a total of $31,125 recovered across the full plan history.
Every dollar we recover goes back to you. We charge only for the audit itself.
Our partner Alice remediates the leakage and automates your commuter benefits administration, so it doesn't happen again.
Transition services are free, included with every audit.